Cancellation Policy

Flyover AIS Booking Policy Thank you for choosing Flyover. We strive to provide a high-quality, stress-free experience for our clients. To ensure a smooth service for both you and our team, please review our booking guidelines below. 1. Payment Terms (No Upfront Costs) We believe in the quality of our work and want you to feel confident in our service. No Deposits: We do not require any upfront payments or deposits to secure your booking. Post-Service Payment: Payment is due in full upon completion of the home visit. Accepted Methods: We accept [Cash / Card / Bank Transfer / App Payment]. 2. Pet Safety & Management The safety of your pets and our staff is a top priority. Dogs: We kindly request that dogs be kept in a separate room, a crate, or a secured outdoor area for the duration of our visit. Other Pets: Please ensure any other pets that may interfere with the service are safely secured before our arrival. Non-Compliance: If a pet is roaming freely and poses a safety risk or prevents us from completing the work, we reserve the right to reschedule the appointment. 3. Cancellations and Rescheduling Since we do not take deposits, we rely on your communication to manage our schedule effectively. Notice Period: Please provide at least 24 hours' notice if you need to cancel or move your appointment. No-Shows: If our team arrives and cannot gain access to the property, we may request a small "call-out fee" before re-booking a future service. 4. Arrival Window Home services can occasionally be delayed by traffic or previous jobs. We provide an arrival window of 30 minutes. We will contact you via text or phone call if we are running ahead of or behind schedule. 5. Presence of Minors For the safety of all parties and to ensure professional accountability, our team will not enter or remain in a property where only minors are present. Adult Supervision: A parent, guardian, or responsible adult (aged 18 or over) must be present at the property for the entire duration of our visit. Consent: If an adult is not present when our team arrives, we will be unable to carry out the service and will need to reschedule the appointment. Safety: We ask that children are kept clear of the immediate work area for their own safety while tools or equipment are in use.